Policies & Terms
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Privacy Policy
Last Updated: 24 September 2024
At Lakewood Vineyards, we’re committed to maintaining your privacy and safeguarding your account, transaction, and personal information. This policy highlights how we collect, use, secure and share your personal information while using our website.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
We collect the following categories of information when you use our Services or visit our website
Information that you may provide to us:
- Contact Information, including name, physical address, email address, phone number, IP address
- Demographic and Profile Information, including your interests, preferences, feedback, educational or professional information, employment, employment history; date of birth, and age
- Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
- Geolocation data; including geolocation information derived from your GPS, WiFi and Bluetooth signals, IP address, and other device information
- Transaction and Billing Data, including financial account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history. We use a third party service provider for payment processing.
- Correspondence you send to us.
Information that is collected automatically:
When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site.
Additionally, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
HOW WE USE THIS PERSONAL DATA
The information we collect is used for administering our business activities, which includes marketing and advertising efforts. Occasionally we may use the information to notify you about changes to our website, new services, to contact you about promotions our business is having or special offers. This information is used to help target our advertising to potential clients who may be interested in purchasing our products or visiting our winery locations and will help to enhance our website.
DISCLOSURE OF INFORMATION
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
Authorized third-party vendors and service providers: We share your information with third-party vendors and service providers that provide services to us for a variety of business purposes, such as billing, payment processing, customer service, email deployment, advertising and marketing (including counting ad impressions, verifying positioning and quality of ad impressions, ensuring compliance with industry standards and specifications, ad delivery, reporting, personalization, audience segmentation, and analytics), security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing.
Legal purposes: We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of The Company, our affiliates, users, or the public.
With your consent: We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access third-party services—such as social media services, third-party single-sign on tools, mobile platforms for in-app purchases—through the Services, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
If you choose to engage in public activities on the Services, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.
CHANGES & MODIFICATIONS
We may modify this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Last Updated” date above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit our website to stay informed of our privacy practices.
QUESTIONS?
If you have questions or would like to request information on how we use your data, please submit a request via our contact page.
Store Policies
Credit Card Information
Lakewood does not collect your credit card numbers—in fact, we never even see them. When you make a purchase from our website using your credit card, you’ll be entering your credit card information on the Verisign website, a payment processing company with an excellent reputation that’s in full compliance with privacy and banking regulations. It’s all part of our commitment to safeguarding your privacy while providing outstanding customer service.
Shipping Policy
In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service, Federal Express and the U.S. Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose. A person 21 years of age or older must be present to sign for shipments of alcoholic beverages. Please allow 3-5 business days to process your order. Items usually arrive within 7-10 business days and you’ll be emailed a tracking number when your order has shipped. Business days for our shipping department are Monday-Friday, 10:00 AM – 5:00 PM. Questions? Please reach out to us at [email protected] or 607-535-9252.
Return Policy
Lakewood Vineyards is dedicated to producing high quality wine and your complete satisfaction is our priority. We frequently evaluate our wine shipping process in order to utilize the best available packaging and shipping company. Should any items be broken during the shipping process, please contact us at [email protected] or 607-535-9252 within 7 days of receipt of your package(s), so that we can begin processing a claim with the shipping company. Any issues with your order cannot be processed after fifteen (15) days if we have not been notified.
Customers wishing to change or cancel orders must do so within 1 hour of order placement by phone 607-535-9252, and we will make our best efforts to cancel orders that have not been picked up by the shipping company. Orders that are shipped and refused by the customer or returned by the shipping company as “unable to deliver” will be shipped again at the buyer’s expense.
Any return or replacement claim due to a defect in the product will be addressed on a case-by-case basis. Shipping fees are non-refundable. Please address all concerns of this nature to [email protected] and please include the customer name and address, date of the purchase, product name and vintage (if applicable) and the reason for concern.
A company representative may grant exceptions to this policy; however, no such approval implies that the same or a related waiver will be granted in the future.
Age Restriction Policy
We work hard to create quality products, and we want people to enjoy them responsibly. Lakewood does not condone or encourage any irresponsible use of our products, and no words, images or information on this website should be construed otherwise. Alcoholic beverages can only be purchased by people 21 years of age or older.
Reservation Policy
Reservations are required for our Guided Tour & Tasting, and our Vineyard Hike & Tasting. Parties larger than 6 people must have a reservation for our Signature Tasting.
Reservations can be booked online or by phone at 607-535-9252. Cancellations must be made at least 48 hours prior to visit to receive a refund.
Dog Policy
Lakewood Vineyards is a dog-friendly winery! Read our dog policy here.
Terms & Conditions
Website Terms
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Lakewood Vineyards disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Lakewood Vineyards does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Lakewood Vineyards does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Lakewood Vineyards, Inc and our owners and employees will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of this site, as well as special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Lakewood Vineyards, Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a product on lakewoodvineyards.com is mistakenly listed at an incorrect price, Lakewood Vineyards reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. Lakewood Vineyards reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Lakewood Vineyards shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Lakewood Vineyards without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Lakewood Vineyards may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to lakewoodvineyards.com.
Use of Site
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Lakewood Vineyards or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Indemnification
You agree to indemnify, defend, and hold harmless Lakewood Vineyards, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, lakewoodvineyards.com may link to sites operated by third parties. However, even if the third party is affiliated with Lakewood Vineyards, lakewoodvineyards.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Lakewood Vineyards. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Lakewood Vineyards seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Changes/Updates
These terms and conditions may be amended periodically to reflect changes in the way we operate our site and the way users interact with our site.
